We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Klarna. All transactions are securely processed to protect your financial information.

If your order has not yet been processed for shipping, contact customer support to request modifications, such as changing the color of your item or updating the shipping address. Once the order is processed, modifications are no longer possible.

Customer support: contact@marezzionline.com

If your order has not yet been processed, you may request a cancellation by contacting customer support. If the order has already been shipped, you will need to follow the return process once it arrives.

Check your spam or junk folder. If it’s not there, contact customer support with your order details to ensure your order was processed correctly. In many cases, an incorrect email address may have been entered at the time of purchase, and our team will assist in updating it for you.

Customer support: contact@marezzionline.com

We provide two shipping options:

• Standard Shipping: 7-12 business days
  
• Priority Express Shipping: 3-7 business days

All orders require 1-3 business days for processing before shipping. Weekends and holidays are not included in these timeframes.

Once your order ships, you will receive a confirmation email with a tracking number. Use this number on our tracking portal to get real-time updates on your shipment’s status.

Tracking portal: https://marezzi.shop/apps/track123

Tracking information can take up to 72 hours to update. If there is no movement after this period, contact customer support for assistance.

Customer support: contact@marezzionline.com

If your package is delayed beyond the estimated delivery time, check the tracking details. If the tracking status does not change, contact customer support. Lost packages may be eligible for a replacement or refund, subject to verification.

Customer support: contact@marezzionline.com

Check with neighbors, your mailbox, and the local post office. If you still cannot locate the package, contact customer support to initiate an investigation.

Customer support: contact@marezzionline.com

Shipping Protection is an optional add-on available at checkout that provides full coverage for lost, stolen, or damaged parcels. If you choose to purchase Shipping Protection, we will replace or refund your order in the event of any shipping issues. However, if you opt out of Shipping Protection, Marezzi is not responsible for lost, stolen, or damaged packages once they have been shipped. We highly recommend adding this coverage for peace of mind.

If you need to return your order, just let us know within 14 days of delivery, and we'll be happy to assist you!

Contact customer support with your order details to receive a return label. Once we receive the returned product, your refund will be processed within 3-5 business days.

Customer support: contact@marezzionline.com

Since we offer our products at highly affordable prices, we operate on low margins, making it financially difficult for us to cover return label costs. To keep our prices accessible while still providing a smooth return process, the cost of the return label is deducted from the refund. We appreciate your understanding and are happy to assist with any questions!

Contact support with a video or photos showing the issue. We may offer a replacement or a refund, depending on the situation.

Customer support: contact@marezzionline.com

If you receive an incorrect item, contact customer support immediately with photos. We will correct the issue by sending the correct product.

Customer support: contact@marezzionline.com

Keep your watch dry and avoid exposing it to extreme temperatures. For metal bracelets, wipe with a soft cloth regularly. For leather straps, avoid prolonged water exposure.

We strongly recommend hand-washing all our products. When using machine wash, make sure to select the hand-wash or delicate cycle to prevent shrinking or damaging our premium materials.

Air drying only.

If a promotion allows mix-and-match selections, simply add your desired watches to the cart, and the discount will automatically apply at checkout. In some cases, you may need to add multiple watches and then remove any you do not wish to purchase - the discount will still be applied correctly.

No, only one discount code can be applied per order. However, you may use a single discount code in conjunction with our BOGO sale.

You can reach us via email at contact@marezzionline.com. Our team responds within 24 hours on weekdays.

Yes, all Marezzi watches are covered by a 12-month warranty, ensuring protection against manufacturing defects across our entire collection.

If your watch stops working due to a defect, contact support with proof of purchase and a description of the issue. If covered under warranty, we will guide you through the repair or replacement process.

Customer support: contact@marezzionline.com

Yes, we offer bulk purchasing options for retailers and businesses. Contact us for details on wholesale pricing and customization.

Contact: contact@marezzionline.com